Privacy Policy

Last updated: June 2026

At Nuventra Limited ("Nuventra", "we", "us" or "our"), we are committed to protecting your privacy and handling personal information in a fair, lawful, transparent and secure way.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and your rights under UK data protection law.

Who We Are

Nuventra Limited
Company Number: 16516640
Registered Office: 20 Wenlock Road, London, England, N1 7GU
Trading Address: Cohav House, 17 Aviation Way, Southend-on-Sea, Essex, SS2 6UN
Email: customer@nuventra.co.uk
Telephone: Coming Soon
Website: www.nuventra.co.uk
ICO Registration: Application Pending
FCA Status: Authorisation Application in Progress

For the purposes of UK GDPR and the Data Protection Act 2018, Nuventra Limited will usually act as the Data Controller for the personal information we process.

Nuventra Limited is currently progressing an application for FCA authorisation. Whilst authorisation is pending, we have adopted customer care, vulnerability and complaint handling standards aligned with recognised industry best practice.

Where We Get Your Information

We may receive personal information from:

You directly, when you contact us by email, telephone, post, online form or any other method
A third party authorised to act on your behalf
Creditors, lenders, service providers or account owners where lawful and appropriate
Credit reference agencies
Tracing or address-verification providers
Publicly available sources, such as Companies House, public registers or insolvency records
Professional advisers, solicitors, courts or enforcement bodies where relevant

We only collect information that is necessary for the purposes for which it is being processed.

What Information We Collect

Depending on the circumstances, we may process the following categories of personal information:

Identity and Contact Information

Name
Address
Date of birth, where required for identification
Email address
Telephone number
Account or reference numbers

Account and Financial Information

Account balances
Payment history
Repayment arrangements
Affordability information where provided
Banking details where voluntarily supplied for payment or verification purposes

Communication Records

Emails, letters and messages
Call notes and call recordings where applicable
Records of enquiries, complaints and customer support requests

Credit, Risk and Verification Information

Credit reference agency data
Address verification information
Fraud prevention and identity verification information
Information required to assess account status or customer circumstances

Vulnerability and Support Needs

You may choose to share information about your health, personal circumstances, financial difficulty, accessibility needs or other support requirements. We treat this information with particular care and only record what is necessary to support you appropriately.

Why We Use Your Information

We may use personal information for the following purposes:

To communicate with customers and authorised representatives
To manage accounts and customer enquiries
To understand customer circumstances and provide appropriate support
To consider financial difficulty, affordability or vulnerability
To verify identity and contact details
To prevent fraud, financial crime or misuse of our services
To handle complaints
To comply with legal, regulatory and reporting obligations
To maintain accurate records
To improve our systems, processes and customer experience

Lawful Basis for Processing

We only process personal information where we have a lawful basis under UK GDPR. Depending on the activity, this may include:

Legitimate interests – for example, managing accounts, communicating with customers, verifying information, preventing fraud and improving services
Legal obligation – where we are required to keep records, respond to lawful requests or comply with applicable laws
Contract – where processing is necessary in connection with a contract or agreement
Consent – where consent is required, such as certain types of sensitive information or specific communication preferences

How We Support Customers in Vulnerable Circumstances

We understand that life events can make financial matters more difficult. If you tell us that you need additional support, or if we believe additional support may be needed, we may use your information to:

Tailor communications to your needs
Allow extra time to respond
Pause activity while we review your circumstances
Consider affordable and sustainable options
Signpost you to free, independent debt advice organisations where appropriate
Allow an authorised third party to communicate with us on your behalf

Where information relates to health or other sensitive matters, we will handle it carefully, restrict access, and only keep what is necessary.

Who We Share Your Information With

We may share information where lawful and necessary with:

Authorised staff and contractors
Credit reference agencies
Tracing and address-verification providers
IT, hosting, telephony and secure communication providers
Mailing, printing or document management providers
Solicitors, courts, enforcement agents or professional advisers where appropriate
Regulators, public authorities or law enforcement where required by law
Any third party you authorise to act on your behalf

We do not sell personal data and we do not share personal data for unrelated marketing purposes.

International Transfers

Our default position is to keep personal information within the UK or EEA. If information must be transferred outside the UK or EEA, we will ensure appropriate safeguards are in place, such as adequacy regulations, approved contractual clauses, or other lawful transfer mechanisms.

How We Protect Your Information

We use appropriate technical and organisational measures to protect personal information, including:

Access controls and role-based permissions
Secure systems and networks
Encryption where appropriate
Staff training and confidentiality obligations
Secure retention and deletion processes
Monitoring and review of data protection controls

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected, including account management, legal obligations, complaint handling, audit, reporting, dispute resolution and fraud prevention.

When information is no longer needed, it will be securely deleted, anonymised or destroyed.

Your Rights

Under UK GDPR, you have rights in relation to your personal information. These may include:

The right to be informed
The right of access
The right to rectification
The right to erasure, where applicable
The right to restrict processing
The right to object to certain processing
The right to data portability, where applicable
Rights relating to automated decision-making and profiling, where applicable

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Nuventra Limited
Cohav House
17 Aviation Way
Southend-on-Sea
Essex
SS2 6UN

Email: customer@nuventra.co.uk
Telephone: Coming Soon

Complaints to the ICO

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to contact the Information Commissioner's Office (ICO), the UK data protection regulator.

Website: https://ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.