Recognising constructive engagement and supporting realistic account resolution.
At Nuventra Limited, we believe customers should be treated fairly, clearly and respectfully when working with us to resolve an account.
Our Customer Benefits Programme has been designed to recognise customers who maintain regular contact, keep us informed and work with us to explore realistic and sustainable options.
The programme is not designed to create pressure or encourage unaffordable payments. Any support or benefit will be considered alongside the customer’s individual circumstances.
Customers may be considered for benefits where they take constructive steps such as:
Customers who remain engaged may be considered for suitable recognition benefits linked to their account circumstances.
Where a customer’s circumstances change, we may review their arrangement to ensure it remains appropriate and affordable.
Customers experiencing short-term difficulty may be able to discuss temporary adjustments or additional time.
Where appropriate, customers may be able to discuss settlement options based on affordability and individual circumstances.
Any customer benefit must be fair, transparent and suitable. We will not ask customers to make payments they cannot afford in order to access a benefit.
If a customer is experiencing financial difficulty, vulnerability or a change in circumstances, our priority will be to understand their position and consider appropriate support.
Nuventra Limited is currently progressing an application for FCA authorisation. Whilst authorisation is pending, Nuventra Limited is not currently FCA authorised.
We have adopted customer care, vulnerability and complaint handling standards aligned with recognised industry best practice.
If your circumstances have changed or you are worried about managing an account, please contact us. We may be able to discuss affordable options, additional time, temporary flexibility or signpost free independent debt advice.